Friday, July 11, 2008
Enchanted Fabrics and Customer Service
I ordered a peice of fabric from Enchanted Fabrics. It is for the 50th wedding anniversary sampler I am kitting up for my parents. I chose Painted Champagne Cocktail. When the fabric arrived and I looked at it under my Ottlite, it had a peachish pink cast to it that clashed with the floss colors and gold metallics. So I called Enchanted Fabric to see if they had a color that is closer to pale parchment. I had not heard from them until I received an email today asking if I had gotten her message. Lori had called me back the very next day, but got the answering machine. I was very pleasantly surprised that she tried to reach me via email when the telephone had failed rather than to just let it go. To me, that is wonderful customer service! She recommended a different color (saharah) so I looked it up and it does look more like what I wanted, so I ordered it. I don't blame Lori for this as I realize that hand dyed fabrics do vary with each peice, and that pictures online do not always show exact colors clearly. I feel that she went out of her way to assist me with this project and I greatly appreciate it! I will definitely be ordering more fabric from her in the future!